SHIPPING POLICY
We do everything we can to pack your order and deliver your products to you as fast as possible.
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There may be rare occasions where a product you have ordered is not available in the warehouse. In such cases we will advise you of a new delivery date and give you the option of a similar product or a refund of the products that are not immediately available.
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In general we pick and pack within 48 hrs. Anything outside of this time will be communicated to you.
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We use the fastest road freight companies in Australia, featuring next day delivery to Melbourne CBD and Brisbane CBD and 5 to 10 day delivery to Perth.
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Occasional delays by delivery companies are unfortunately out of our control, however we will do everything we can to keep you informed of the status of your delivery.
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If you need your hospitality supplies for an event or by a specific date, please be sure to email us directly, so we can give your order the attention it deserves.
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RETURN & REPLACEMENTS POLICY
Change of mind - We understand that things change, therefore returns within 5 days are fine. Depending on the hospitality products being returned we may need to charge a restocking fee equivalent to 20% of the value of the products being returned.
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Exchanging - Customers can avoid a restocking fee by exchanging items, for example if you want to change the size of a glass, simply order the new products you want and inform us you are sending back the products you don't want. When exchanging products, the hospitality products need to be similar in type and quantity. Once we receive your returned products we will refund you.
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Return delivery needs to paid for and organised by the customer. All goods being returned must be in original packing and fit for resale. On return of the goods in satisfactory condition, you will be refunded your original purchase price minus the original delivery cost and minus any restocking fees. Customers must accept the risk of breakages in returning for change of mind or exchange.
Products must be sent back within 5 days of the original order.
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Broken items - Products damaged during transport must be advised within 48 hrs of receipt of goods. We will arrange for free replacement of such items upon receipt of your advise or RMA form. Replacement products will be sent upon receipt of damaged stock or can be expedited by contacting us.
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Missing items - Products missing from the delivery must be advised within 48 hrs of receipt of goods. We will investigate the issue and advise when missing items will be delivered.